Seminar Instructors: Stephen Sonnenberg, MD & Elizabeth Danze, M.Arch.
Next Run: March 3, 2017
Successful communication can make or break provider-client relationships in the worlds of business, government, and non-profits. This seminar will examine in detail the experience of leading a project employing communication skills derived from the psychoanalytic relationship between therapist and patient.
Working Successfully with Your Client
This seminar will focus on the illustration, examination, and training of participants in six areas:
- Listening effectively to clients and understanding their interests and needs
- Helping clients define and redefine what they want to accomplish and what they expect from you
- Negotiating goals and expectations with clients
- Putting themselves in the shoes of clients to better understand their histories, goals, and expectations
- Examining their personal roles in these relationships, including difficult roles such as when the client feels you have erred
- Conveying confidence that you can get the job done and meet the client’s expectations.
In this seminar, Professors Danze and Sonnenberg will examine in detail their experience successfully leading a design project of a unique facility providing arts education for troubled teens and vocational training for unskilled young adults. In that project they employed communication skills derived from the psychoanalytic relationship between therapist and patient, ensuring client satisfaction.
- Listening for the first time;
- Listening again and again;
- Recognizing that clients are unaware or barely aware of some expectations that they want you to meet (within psychoanalysis traditionally referred to as transference, which isn’t restricted to the clinical setting);
- Asking for clarification of what the client wants;
- Gently (or not so gently) confronting the client with observations that they are unclear or conflicted about what they want;
- Interpreting for the client what he or she expects from you;
- Negotiating with the client after you draw such conclusions, as new compromises will emerge;
- Putting yourself in your client’s shoes as you try to define your role;
- Understanding the history of your client and your client’s expectations for your role (for example, if you are dealing with a government project, you need to explore the legislative history of the project; if you are dealing with a private client you may need to learn a great deal about the client’s past life and how she or he got to where she/he is in terms of the present project);
- Admitting your mistakes and constantly renegotiating your relationship with the client, to prevent a project foundering so badly that it fails; and
- Making clear to your client that you know what you are doing and can succeed.
Working Successfully with Your ClientLocation: UT Austin Campus
Date: March 3, 2017
Time: 8:30 a.m. - 4:00 p.m.
- Course Registration
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- Course Materials
If you have questions prior to registering, please see our Professional Training FAQ or contact Lewis Miller, HDO's Marketing Coordinator, at firstname.lastname@example.org / 512-232-8330.
Elizabeth Danze is a Fellow of the American Institute of Architects and an Associate Professor at The University of Texas at Austin School of Architecture, where she teaches in the graduate and undergraduate programs and serves as director of the Professional Residency Program. Her work integrates practice and theory across disciplines by examining the convergence of sociology and psychology with the tangibles of space and construction. Danze is also a principal with Danze Blood Architects, as well as co-editor and author of Psychoanalysis and Architecture and CENTER, Volume 17: Space and Psyche (currently in press). She is the recipient of the University of Texas System Regents’ Outstanding Teaching Award and a member of the Academy of Distinguished Teachers.
While all HDO Seminars are developed with wide-ranging applicability in mind, the following individuals and groups will likely find Working Successfully with Your Client most directly relevant to their work:
- Senior/Executive Leadership
- Middle Management
- Team Leaders & Supervisors
- Program Managers
- Project Managers
- AT&T Executive Education & Conference Center (On-Campus)
1900 University Avenue, Austin, TX 78705
- Hampton Inn & Suites (10-minute walk to campus)
1701 Lavaca Street, Austin, TX 78701
- Hotel Ella (12-minute walk to campus)
1900 Rio Grande St, Austin, TX 78705
- DoubleTree Suites (15-minute walk to campus)
303 W. 15th Street, Austin, TX 78701
On-campus parking is covered for all participants for the day of their seminar. For transit information, please visit Capital Metro's website.
Additional HDO One-Day Seminars:
The instructors were personable, knowledgeable and flexible. Leveraging the expertise of two seemingly divergent professional tracks (psychiatry and architecture) to address the universal challenge of working with clients of all types was a wonderful and innovative approach that truly hit the bullseye.
– Paula Miles, Utility Executive, CPS Energy
This course should absolutely be repeated! I really appreciated the topic, the interplay between the professors, and the way participants were frequently encouraged to interact with one another.
– Graham Chapman, Associate Director, Technology Resources, UT Austin