Seminar Instructors: Stephen Sonnenberg, MD & Elizabeth Danze, M.Arch.

Next Run: TBD; 8:30 am – 4:00 pm. Click here to be notified when registration is open.

Successful communication can make or break provider-client relationships in the worlds of business, government, and non-profits. This seminar will examine in detail the experience of leading a project employing communication skills derived from the psychoanalytic relationship between therapist and patient.

Working Successfully with Your Client


Successful communication can make or break provider-client relationships, in the worlds of business, government, and non-profits.

This seminar will focus on the illustration, examination, and training of participants in six areas:
 
  1. Listening effectively to clients and understanding their interests and needs
  2. Helping clients define and redefine what they want to accomplish and what they expect from you
  3. Negotiating goals and expectations with clients
  4. Putting themselves in the shoes of clients to better understand their histories, goals, and expectations
  5. Examining their personal roles in these relationships, including difficult roles such as when the client feels you have erred
  6. Conveying confidence that you can get the job done and meet the client’s expectations.
And don’t let the semantics throw you off. For the purposes of this seminar, “client” can refer to an actual client or a boss, partner, colleague, etc. In short, anyone whom you need to work for and/or with to get a project completed.

In this seminar, Professors Danze and Sonnenberg will examine in detail their experience successfully leading a design project of a unique facility providing arts education for troubled teens and vocational training for unskilled young adults. In that project they employed communication skills derived from the psychoanalytic relationship between therapist and patient, ensuring client satisfaction.
Through lectures, case study presentations, a role play exercise, and group discussion, participants will learn eleven best practices:

  • Listening for the first time;
  • Listening again and again;
  • Recognizing that clients are unaware or barely aware of some expectations that they want you to meet (within psychoanalysis traditionally referred to as transference, which isn’t restricted to the clinical setting);
  • Asking for clarification of what the client wants;
  • Gently (or not so gently) confronting the client with observations that they are unclear or conflicted about what they want;
  • Interpreting for the client what he or she expects from you;
  • Negotiating with the client after you draw such conclusions, as new compromises will emerge;
  • Putting yourself in your client’s shoes as you try to define your role;
  • Understanding the history of your client and your client’s expectations for your role (for example, if you are dealing with a government project, you need to explore the legislative history of the project; if you are dealing with a private client you may need to learn a great deal about the client’s past life and how she or he got to where she/he is in terms of the present project);
  • Admitting your mistakes and constantly renegotiating your relationship with the client, to prevent a project foundering so badly that it fails; and
  • Making clear to your client that you know what you are doing and can succeed.

Working Successfully with Your Client

Location: UT Austin Campus
Date: TBD
Time: 8:30 a.m. - 4:00 p.m.

Click here to be notified when registration is open.

Seminar Pricing
Seminar Fee Includes:
  • Course Registration
  • Parking
  • WiFi Access
  • Lunch 
  • Refreshments
  • Course Materials


If you have questions prior to registering, please see our Professional Training FAQ or contact Lewis Miller, HDO's Marketing Coordinator, at lewismiller@utexas.edu / 512-232-8330.

sonnenbergStephen Sonnenberg is Fellow-in-Residence at the Humanities Institute and Adjunct Professor of Architecture at The University of Texas at Austin. He is also Clinical Professor of Psychiatry at Baylor College of Medicine in Houston, and Adjunct Professor of Psychiatry at the UT Southwestern Medical School Austin Program, which is the predecessor to the now developing UT Austin Dell Medical School. Dr. Sonnenberg has decades of experience translating the lessons of psychoanalysis into understandable language for those unfamiliar with its principles. He is the co-author of The Concise Guide to Psychodynamic Psychotherapy, which as the first modern textbook of psychiatry translated into Russian introduced psychoanalytic principles to Soviet psychiatrists in 1992. That book has also been translated into Persian, Mandarin, and Japanese, and introduced modern psychoanalytic ideas in Iran, China, and Japan.

Danze, Elizabeth _face0Elizabeth Danze is a Fellow of the American Institute of Architects and an Associate Professor at The University of Texas at Austin School of Architecture, where she teaches in the graduate and undergraduate programs and serves as director of the Professional Residency Program. Her work integrates practice and theory across disciplines by examining the convergence of sociology and psychology with the tangibles of space and construction. Danze is also a principal with Danze Blood Architects, as well as co-editor and author of Psychoanalysis and Architecture and CENTER, Volume 17: Space and Psyche (currently in press). She is the recipient of the University of Texas System Regents’ Outstanding Teaching Award and a member of the Academy of Distinguished Teachers.
The majority of participants in our Seminars and Certificate Programs are mid- and upper-level professionals working in the business, nonprofit, government, or military sectors; however, professionals at all levels of experience are welcome to participate. There are no prerequisites for enrolling in an HDO Professional Seminar.

While all HDO Seminars are developed with wide-ranging applicability in mind, the following individuals and groups will likely find Working Successfully with Your Client most directly relevant to their work:

  • Senior/Executive Leadership
  • Middle Management
  • Consultants
  • Team Leaders & Supervisors
  • Program Managers
  • Project Managers
For participants coming in for seminars from outside the Austin area, there are several hotels near campus, many within walking distance. HDO recommends the following hotels:

HDO works with these many of these venues on a regular basis. If you need assistance selecting a hotel, please contact Jessica Crawford, HDO's Senior Administrative Associate at 512-232-7343 or jessica.crawford@austin.utexas.edu.

On-campus parking is covered for all participants for the day of their seminar. For transit information, please visit Capital Metro's website.
 

The instructors were personable, knowledgeable and flexible. Leveraging the expertise of two seemingly divergent professional tracks (psychiatry and architecture) to address the universal challenge of working with clients of all types was a wonderful and innovative approach that truly hit the bullseye.

– Paula Miles, Utility Executive, CPS Energy

 

This course should absolutely be repeated! I really appreciated the topic, the interplay between the professors, and the way participants were frequently encouraged to interact with one another.

– Graham Chapman, Associate Director, Technology Resources, UT Austin

 

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