What’s Wrong with My Emails?

Aug 6, 2020

Worker typing on their laptop's keyboard.Communicating Effectively via Email and Other Digital Platforms

Dr. Clay Spinuzzi

Professor for HDO and Rhetoric & Writing at UT Austin

July 17, 2020

Why do my colleagues ask me questions that I’ve already covered in my email? How come they missed my most important point? And why can’t they write clear emails that I can understand? Why do we end up having phone calls to cover what we already wrote?

Email and other short messages (from short Word documents to Facebook posts to LinkedIn descriptions) should be easy to read and understand. But sometimes they’re baffling (to us or to others). In this short webinar, Dr. Clay Spinuzzi discusses some of the common things that go wrong with emails as well as some simple principles to make your emails clearer.

This particular webinar was the latest in HDO’s Humans@Work webinar series. These free one-hour sessions provide participants with immediately applicable professional insights based on research by UT Austin’s top faculty. Be on the lookout for our next installment soon!

In the meantime, you can view Dr. Spinuzzi’s past webinar on communicating effectively via email and other digital platforms below. 

Webinar Leader: Dr. Clay Spinuzzi

Clay Spinuzzi is a professor of rhetoric and writing at The University of Texas at Austin. He also teaches in HDO’s Master’s Degree program and our Professional Training series. He and his rhetoric and writing colleagues are developing new HDO Certificate Programs focused on digital storytelling, writing for social change, collaborative writing, writing for small business, and several other topics. Click Here to be notified when these programs launch.


UT Austin