Professor, Department of Anthropology
HDO Master’s Course: HDO381: Individual Perspectives on the Human Dimensions of Organizations
Education: Ph.D., University of California, Los Angeles
Research Interests: Dr. Keating’s research focuses on the cultural aspects of communication and cross-cultural communication. Her research projects include investigations into power-sharing, hierarchy, visual language, and the role of technology in influencing language practices. She focuses on questions such as: How do people use the powerful tool of language to create and maintain society? How do people differ across societies in the ways they communicate and in how they expect others to speak to them? How can people become more aware of their own cultural habits in communication to gain new skills to address cross-cultural communication problems? How do people really communicate vs. how they think they communicate? How has technology increased the importance of cross-cultural communication in business?
Her recent book, co-authored with Professor Sirkka Jarvenpaa, Words Matter: Communicating Effectively in the New Global Office (University of California Press) uses research from engineers collaborating from four continents to talk about successful communication in today’s technologically-mediated global office